Frequently Asked Questions
Need help? Please refer to the forum below for help with any of the following.
Need help? Please refer to the forum below for help with any of the following.
Visit our Cellurart Custom Studio and sell our full selection of options. Not seeing the device you have? Be sure to sign up for our newsletter and stay tuned to our social medias!
CELLURART cases are made of amorphous polycarbonate with a fixed shape and a hard material, and not a soft rubber or silicon.
Yes. All designs will be printed 3D allowing enough bleed for the edges but for your design to continue if necessary.
Simply email us at assist@cellurart.com within 12 hours (not applicable to Cash on Delivery order). Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email.
Please let us know by email at assist@cellurart.com, we would wish to know the order number of yours and also the discount code / offer that you are after. We will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. We apologize, but we are unable to apply the adjustments retrospectively 5 days after date of order, or the promotion expiration date, whichever comes earlier.
No, only you can print your case unless your design is available on the CELLURART Artist Collection.
No worries! You can use your personal photos to make your case.
Click on PayPal, Apple Pay, Google Pay or Credit Card upon checkout.
We accept major debit cards and credit cards (American Express, Mastercard and Visa), Apple Pay and Paypal.
Please kindly make sure all information entered is 100% correct and there is no spelling mistake. Please also avoid short forms of City, and do not include the State information within the City input box. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.
We use the PayPal platform, so even if you used your credit / debit card, you’ll receive a confirmation from the PayPal team. Doesn’t seem right? Email us at assist@cellurart.com.
Email us anytime at assist@cellurart.com. You can contact us on Instagram @Cellurart