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Frequently Asked Questions
Need help? Please refer to the forum below for help with any of the following.
Which products can I customize?
Visit our Cellurart Custom Studio and sell our full selection of options. Not seeing the device you have? Be sure to sign up for our newsletter and stay tuned to our social medias!
Are your phone cases hard or soft?
CELLURART cases are made of amorphous polycarbonate with a fixed shape and a hard material, and not a soft rubber or silicon.
Do you print my pictures on the sides of the case as well?
Yes. All designs will be printed 3D allowing enough bleed for the edges but for your design to continue if necessary.
I have a Samsung Galaxy series device (e.g., SII, S3, S4…etc), and there are multiple models for different carriers (e.g. AT&T, Verizon). How do I know which case is the right one?
CELLURART fits the international (non-carrier-specific) version of Samsung Galaxy series devices. Although your carrier-specific model may look similar to the international version, the device may slightly vary between carriers (particularly the shape and positioning of the camera) and may not fit our cases.
How can I make changes to my order?
Simply email us at email@example.com within 12 hours (not applicable to Cash on Delivery order). Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design. Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in email.
I’ve missed a promotion campaign for a recent order I placed. Can I still enjoy the offer?
Please let us know by email at firstname.lastname@example.org, we would wish to know the order number of yours and also the discount code / offer that you are after. We will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. We apologize, but we are unable to apply the adjustments retrospectively 5 days after date of order, or the promotion expiration date, whichever comes earlier.
Can other people print my case?
No, only you can print your case unless your design is available on the CELLURART Artist Collection.
I want to join the CELLURART Artist Collection to sell my design. Who do I contact?
Email us at email@example.com. Include your portfolio link and your social media accounts.
I don’t have any Instagram or Facebook photos to upload.
No worries! You can use your personal photos to make your case.
I see an orange ! warning sign next to my image, what does that mean?
In order to deliver you with high quality cases, we recommend that you use high quality images. The warning is to let you know that the photo is below the recommended resolution, therefore the quality may be reduced.
How can I pay for my order?
Click on PayPal, Apple Pay, Google Pay or Credit Card upon checkout.
What payment methods do you accept?
We accept major debit cards and credit cards (American Express, Mastercard and Visa), Apple Pay and Paypal.
When I proceed to checkout, it says “A match of the Shipping Address City, State, and Postal Code failed.” What should I do?
Please kindly make sure all information entered is 100% correct and there is no spelling mistake. Please also avoid short forms of City, and do not include the State information within the City input box. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.
I paid with my credit / debit card, but why did I get an email from PayPal for confirmation?
We use the PayPal platform, so even if you used your credit / debit card, you’ll receive a confirmation from the PayPal team. Doesn’t seem right? Email us at firstname.lastname@example.org.
Still not getting your answers?
Email us anytime at email@example.com. You can contact us on Instagram @Cellurart
Thanks for contacting us! We'll get back to you as soon as possible.
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